Service Commitment

Backed by the provisions of the ISO9001 quality management system and rigorous corporate management, we are firmly committed to providing our clients with excellent pre-sales, in-sales, and after-sales services.

We are pleased to participate in the bidding for this project and accept the outcome of the tender, conducted in a fair, impartial, and transparent manner. Should we be awarded the contract, we pledge to manufacture our products and deliver our services in strict accordance with the technical parameters and specifications outlined in your procurement documents. Furthermore, we offer the following preferential terms and service commitments:

I. Terms of the Offer:

1. Spare parts and standard maintenance tools sufficient for five years of normal equipment operation will be provided, calculated at 2% of the total project volume. 

2. Hardware accessories and ceramic lamp sockets will be provided to you free of charge, calculated at 2% of the supplied goods. 

3. Free replacement service for major streetlight components will be provided for a period of five years. 

4. Measuring instruments and equipment required for device testing will be provided free of charge.

Service Commitment:

Backed by the procedures of the ISO9001 quality management system and rigorous corporate management, we are firmly committed to providing our customers with excellent pre-sales, in-sales, and after-sales service:

I. The quality warranty period for the tendered goods is:

II. Pre-sales Service

1. For projects undertaken by the company, our technical designers provide free technical consultation and other services based on specific client requirements, enabling clients to understand the technology, characteristics, and performance of our products.

2. Upon request, we provide design services. Based on project images and data provided by the client, we create lighting effect designs and simulations to realistically reflect the project's actual outcome. We scientifically and reasonably determine the number of lights, relevant technical parameters, and installation/wiring layouts.

3. If the photos or data provided by the client are insufficient, we will dispatch engineering and technical personnel to conduct on-site inspections. We consult with the client regarding technical proposals and design concepts, continuously refining them until the client is satisfied and provides final approval.

III. In-sales Service

1. During the sales process, we adhere to standardized service protocols, providing clients with detailed, factual information about product performance and applications. We strictly observe supply regulations and formalize agreements through contracts to uphold our corporate reputation and protect the mutual interests of both parties. Rigorous contract review procedures ensure 100% fulfillment of all contracts.

2. Sales personnel provide clients with "Product Quality Feedback Cards" and explain their purpose and the scope of services we offer. We also provide product manuals containing key technical parameters, installation and operating instructions, environmental requirements, and usage precautions.

3. In-sales services also include: guaranteeing on-time delivery in strict accordance with client requirements; and providing on-site technical guidance by our personnel during installation and commissioning to ensure project quality.

4. During shipment and transport, sales personnel strictly follow the dispatch list, tracking and verifying the process on-site. We ensure safe, efficient delivery, getting products to the client in perfect condition and on time, thereby ensuring client satisfaction and peace of mind. 5. Technical Training: Following the signing of the project contract and prior to the completion of delivery, our company will—at a time mutually agreed upon—dispatch technical personnel to your company to provide free training for the end-user's operators. The training will cover the construction organization plan, specific installation methods for the lighting fixtures, and instructions on their use and maintenance. The objective of this training is to familiarize the end-user with the manufacturing process, installation procedures, and routine maintenance requirements of the supplied lighting fixtures, thereby ensuring their optimal service life.

6. Quality Assurance: We guarantee that the supplied goods are brand new, unused, and not long-term stagnant stock; they fully comply with the quality, specifications, and performance standards stipulated in the contract. Furthermore, we guarantee that, under conditions of correct installation, normal use, and proper maintenance, the goods will deliver satisfactory performance throughout their rated service life. Within the committed quality warranty period, we accept responsibility for any deficiencies or malfunctions resulting from defects in design, workmanship, or materials, or associated with the services provided.

IV. After-Sales Service

1. Our company headquarters maintains a dedicated after-sales service center to provide convenient service to customers nationwide.

2. Our after-sales service personnel have undergone training in both technical knowledge and operational skills; they possess strong professional expertise, practical experience, and a high standard of professional ethics. They promptly analyze and address quality-related feedback from customers regarding our products to meet customer expectations for our service.

3. The company has implemented a "Product Quality Feedback" system. Customer records are stored digitally, and designated personnel conduct regular follow-ups and maintain contact. This approach enables us to provide comprehensive service, continuously improve product quality, and ensure that customers receive excellent service.

4. We commit to the following quality warranty terms for the supplied products: a two-year warranty on light sources and electrical components, effective from the date of acceptance. During the warranty period, we shall bear the costs and losses associated with any product quality issues arising under normal operating conditions (excluding damage caused by force majeure or human factors). 5. Beyond the warranty period, our company will supply spare parts for this project at factory prices and provide lifetime maintenance services; we will charge only for the cost of materials, with no additional service fees.

6. Regarding service response times, our company guarantees a response within one hour of notification and arrival on-site within two hours. We commit to resolving all operational issues with the lighting equipment within eight hours. Failure to carry out timely repairs will result in a penalty of 200 Yuan per day of delay (excluding material costs). This ensures that operational issues are resolved and technical consultations are provided to the client promptly.

V. Technical Training:

(1) General Principles

To ensure the quality of maintenance, technical training, and installation/commissioning for the Road Lighting facilities, our company has established a comprehensive customer service system. Our training department selects highly qualified training engineers through rigorous technical assessments. Through extensive practical experience, we have developed a standardized training program; every segment—from system operation to installation and commissioning—includes strict assessment criteria to ensure trainees achieve the desired learning outcomes within a short timeframe. Furthermore, we continuously improve training facilities and standards, refine our training system, and host maintenance seminars. These initiatives enable personnel to learn about new equipment and technologies, exchange maintenance experiences, and enhance their skills, thereby ensuring the proper maintenance of system equipment.

Our company website is regularly updated with information on products, troubleshooting for common faults, and relevant technological trends for user reference.

In accordance with our established "Training Procedures," we will train 1–3 technical personnel designated by the client (the exact number of trainees will be determined by the project owner's requirements).

(2) Training Content

Tailored to the specific needs of the project client, the training covers: installation and commissioning of road lighting facilities; commissioning of street light control cabinets; routine maintenance of lighting equipment; diagnosis and troubleshooting of common faults; equipment characteristics, functions, and connection methods; and the implementation of various service functions.

(3) Training Arrangements

1) All training sessions will be conducted in Chinese by instructors with practical, hands-on experience.

2) All trainees will be provided with relevant materials, such as documentation and handouts, and will engage in on-site practical training and exercises. 3) The training aims to ensure that trainees fully master the aforementioned content.

4) The training is scheduled to take place during the project installation and commissioning phase or after the completion of the project.

5) In the event of product or technology updates or upgrades, supplementary training sessions conducted by technical personnel will be arranged promptly.

Training Duration: 2 days or more.

Training Location: Project site.

Number of Trainees: 1–3 (or as specified by the client).

VI. After-sales Service and Maintenance Contact Information:

To safeguard user interests and ensure high-quality after-sales service, our company is committed to providing localized service. Our technical service center operates 24 hours a day, 365 days a year, offering technical support and after-sales services while remaining available to handle client inquiries at any time. We guarantee timely, high-quality on-site after-sales technical service.

Solemn Commitment: Our after-sales service network maintains round-the-clock accessibility with at least three technical staff members on duty daily to handle repair requests and inquiries. We provide routine inspections 1–2 times per month to check equipment operation, perform cleaning, and maintain operational records. In the event of a malfunction requiring urgent maintenance, our personnel provide 24/7 response services. We guarantee a response within 30 minutes, arrival on-site within one hour of receiving the fault notification, and continuous work until the issue is resolved; general faults are guaranteed to be fixed within four hours.

Maintenance Provider: Baode Lighting Group Co., Ltd.

After-sales Service Department: Yangzhou Headquarters

Contact Person: Gong Benke    Position: Manager, After-sales Service Department

Contact Number: 0514-8429968        Fax: 0514-84021002

Email: yzghs@163.com     Address: Songqiao Industrial Zone, Northern Suburbs, Yangzhou City